Where time goes
Demo · sample dataDemoWhole team · hours of email a year
Where the time goes
Hours are estimated from each email read or written, then added up by area. 19% of the email the team sends goes out before 8, after 6 or on a weekend.
When the team writes
23,799 emails sent, by weekday and hour12a3a6a9a12p3p6p9pMonTueWedThuFriSatSun
FewerMoreBusiest: Monday 8 am, 536 emails
Who brings the work
43,489 emails received from people, by who wrote themMembers · mostly member service, events, scheduling18,085
Staff · mostly staffing, operations, events8,905
Vendors · mostly purchasing, finance, facilities8,012
Guests and prospects · mostly membership sales, events4,261
Board · mostly board, finance2,369
Others · mostly marketing, automated1,857
Where the time goes
hours a yearOperations1,011 h
Member service483 h
Events417 h
Finance235 h
Scheduling194 h
Board181 h
Facilities124 h
Purchasing108 h
Marketing86 h
People and HR76 h
Automated70 h
Membership sales51 h
Collections51 h
Payroll41 h
IT and systems38 h
4 smaller areas73 h
What the systems send
Notifications, platforms and calendar traffic, and the work hidden inside them01
The tee sheet already knows most of the answers
1 in 4system emails
Tee sheet confirmations and change notices make up the largest share of system mail. Staff read them and then answer members by hand with the same information.
What could change. Member questions about start times are answered straight from the tee sheet.
02
New vendors take weeks to set up
80 ha year62 hcould change
A new supplier needs a tax number, an insurance certificate and banking details. The forms come back slowly and incomplete: 80 hours a year, most of it in the spring.
What could change. Forms are requested and chased until complete, then flagged for a quick check. About 62 hours a year.