Privacy Policy

Last Updated: January 3, 2025

Before using our Service, please review these Privacy Policies, Disclaimers, and Terms and Conditions thoroughly.

This Privacy Policy outlines how we collect, use, and disclose your information when you use the Service, and it explains your privacy rights and the ways in which the law protects you.

We use your personal data to deliver and enhance the Service. By accessing or using the Service, you consent to the collection and use of information as described in this Privacy Policy.

Interpretation and Definitions

Interpretation

Words with their initial letters capitalized carry specific meanings as defined in this Privacy Policy. These definitions apply whether the terms are used in singular or plural forms.

Definitions

For the purposes of this Privacy Policy:

-- Account: A unique account created to enable Your access to our Service or parts of it.

-- Application: Refers to AceCall.ai’s member hub or software platform provided by the Company.

-- Company: Refers to AceCall.ai, also identified in this document as "We," "Us," or "Our."

-- Cookies: Small files stored on your device that retain details about your browsing history and other uses.

-- Country: Refers to Ontario, Canada.

-- Device: Any electronic device capable of accessing the Service, such as a computer, smartphone, or tablet.

-- Personal Data: Information that can identify an individual directly or indirectly.

-- Service: Refers to the Application, Website, or both.

-- Service Provider: Any third party or individual who processes data on behalf of the Company to facilitate or improve the Service.

-- Usage Data: Information collected automatically when the Service is used, including technical and behavioral data.

-- Website: Refers to AceCall.ai’s website, accessible at https://acecall.ai.

-- You: The individual accessing or using the Service, or the legal entity on whose behalf the Service is being used.

PIPEDA Compliance

As a Canadian-based entity, AceCall.ai complies with the Personal Information Protection and Electronic Documents Act (PIPEDA).

The Company follows the 10 Fair Information Principles outlined in Schedule 1 of PIPEDA to safeguard personal data and build trust in its business and the digital economy. These principles include:

1. Accountability

2. Identifying purposes

3. Consent

4. Limiting collection

5. Limiting use, disclosure, and retention

6. Accuracy

7. Safeguards

8. Openness

9. Individual access

10. Challenging compliance

Our designated Privacy Officer, Clayton Elliott, can be reached via email at clay (at) acecall (dot) ai for any privacy-related inquiries or concerns.

You can read more about PIPEDA on the Office of The Privacy Commissioner of Canada’s website here in their

Privacy Guide for Businesses and more specifically about the PIPEDA 10 fair information principles here.

Collecting and Using Your Personal Data

Types of Data Collected

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

-- Email address

-- First name and last name

-- Phone number

-- Usage Data

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Tracking Technologies and Cookies

We utilize cookies and similar tracking mechanisms to monitor user activity within our Service and to store specific pieces of information. These tracking technologies, such as beacons, tags, and scripts, are employed to collect and analyze data to enhance and optimize our Service. The tracking tools we implement may include, but are not limited to, the following:

Cookies or Browser Cookies: A cookie is a small data file stored on your Device. You have the option to configure your browser settings to reject all cookies or to alert you when a cookie is being sent. However, please note that declining cookies may result in limited functionality or access to certain parts of our Service. Unless you have modified your browser settings to block cookies, our Service may place cookies on your Device.

Web Beacons: Some areas of our Service and certain emails we send may include small digital files known as web beacons (alternatively referred to as clear GIFs, pixel tags, or single-pixel GIFs). These tools enable the Company to, for example, tally the number of users who have visited specific pages or opened particular emails. Additionally, web beacons help collect related website statistics, such as determining the popularity of specific content and verifying the reliability of our systems and servers.

By employing these technologies, we strive to improve your experience, better understand how the Service is used, and ensure the functionality and security of the platform remain robust.

Using and Sharing Your Personal Data

We use Your personal data for purposes such as:

-- Providing, maintaining, and monitoring the Service.

-- Managing Your account and granting access to user-specific features.

-- Fulfilling contractual obligations.

-- Communicating updates, promotions, or support information.

-- Analyzing data trends and improving our offerings.

We may share Your personal data under specific circumstances, such as:

-- With service providers to assist in delivering the Service.

-- During business transactions like mergers or acquisitions.

-- When required by law or with Your consent.

Retention and Deletion of Your Data

We retain personal data only as necessary to meet the purposes outlined in this Privacy Policy or comply with legal requirements. Usage Data is typically held for shorter periods unless used to enhance security or functionality.

You may request the deletion of your personal data at any time by managing your account settings or contacting us directly. Certain data may need to be retained to meet legal obligations.

Security of Your Personal Data

We prioritize the security of your data but cannot guarantee absolute protection due to inherent risks in digital transmission and storage.

Children’s Privacy

Our Service is not intended for users under 18, and we do not knowingly collect data from minors. Parents or guardians should contact us if they suspect their child has provided personal data.

Links to Other Websites

We may include links to external websites, but we are not responsible for their content or privacy practices. Review the Privacy Policies of third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page, and we will notify you of significant changes via email or notices on our Service.

Contact Us

For questions or concerns about this Privacy Policy, contact us at

info (at) acecall (dot) ai.