Legal
Privacy Policy
Last updated: January 3, 2025
This Privacy Policy outlines how AceCall.ai collects, uses, and discloses information when you use the Service. It also explains your privacy rights and the ways the law protects you.
By accessing or using the Service, you consent to the collection and use of information as described in this Privacy Policy.
Interpretation and Definitions
Company means AceCall.ai, also identified as we, us, or our.
Service means the AceCall.ai website, application, software platform, or related services.
Personal Data means information that can identify an individual directly or indirectly.
Usage Data means information collected automatically when the Service is used, including technical and behavioral data.
PIPEDA Compliance
As a Canadian-based entity, AceCall.ai follows the Personal Information Protection and Electronic Documents Act (PIPEDA) framework and its 10 Fair Information Principles.
The designated Privacy Officer is Clayton Elliott and privacy-related inquiries can be sent to clay (at) acecall (dot) ai.
Data We Collect
Personal Data may include email address, first name and last name, phone number, and other information you provide through the Service.
Usage Data may include IP address, browser type, browser version, pages visited, time and date of visit, time spent on pages, unique device identifiers, and diagnostic data.
Cookies and similar tracking technologies may be used to monitor activity, store information, improve the experience, and support Service functionality.
How We Use and Share Data
AceCall.ai may use Personal Data to provide, maintain, and monitor the Service, manage access, fulfill contractual obligations, communicate updates or support information, analyze trends, and improve offerings.
AceCall.ai may share Personal Data with service providers, during business transactions such as mergers or acquisitions, when required by law, or with your consent.
Retention and Deletion
AceCall.ai retains Personal Data only as necessary to meet the purposes outlined in this Privacy Policy or to comply with legal requirements.
You may request deletion of Personal Data by contacting AceCall.ai directly. Certain data may need to be retained to meet legal obligations.
Security
AceCall.ai prioritizes data security but cannot guarantee absolute protection due to inherent risks in digital transmission and storage.
Where AceCall.ai uses third-party cloud and model providers, it relies on provider-level compliance programs and available contractual controls. Provider programs may include Anthropic SOC 2 Type II documentation, Google Cloud ISO/IEC 27001 and SOC 2 reporting, HIPAA-aligned services under a signed BAA where applicable, and AWS SOC, ISO 27001, and FedRAMP programs where applicable.
Applicability depends on the specific services configured for a client. AceCall.ai also maintains per-action audit logs for agent workflows so authorized operators can review what ran, when, and why.
Children, External Links, and Changes
The Service is not intended for users under 18, and AceCall.ai does not knowingly collect data from minors.
The Service may include links to external websites. AceCall.ai is not responsible for their content or privacy practices.
AceCall.ai may update this Privacy Policy periodically. Updates will be posted on this page.
Contact
For questions or concerns about this Privacy Policy, contact info (at) acecall (dot) ai.